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Legal

Terms of Service

The agreement between Kept in Touch and the brokerages and agents who use Kept in Touch.

Last updated November 2, 2026.

The agreement

These terms are an agreement between Kept in Touch (“we”) and the brokerage or person who signs up for Kept in Touch (“you”). By creating an account or using the service you agree to them and to our Privacy Policy. If you sign up for a brokerage, you confirm you can bind it.

The service

Kept in Touch gives a brokerage a branded home-search site, a CRM, Nadia the AI inside-sales assistant, ListLogic and Offers & Contracts, as described on our Plans page for the plan you choose. We improve the service over time and may change features; we will not materially reduce what a paid plan includes during its current term.

Accounts

Keep sign-in details private and tell us about any unauthorized use. The brokerage owner controls the brokerage’s account, adds and removes agents and is responsible for what its users do in it.

Trial, billing and cancelling

  • New brokerages get a free trial of the length shown at sign-up. A card is taken at sign-up and nothing is charged until the trial ends; cancel before then and you pay nothing.
  • After the trial, plans renew monthly or yearly, as chosen, and are billed in advance through Stripe. Usage beyond what your plan includes (texts, call minutes and AI messages) is billed at the rates shown in your account.
  • You can cancel any time in Settings → Billing. Cancelling stops the next renewal; the service runs to the end of the paid period. Fees already paid are not refunded, except where the law requires.
  • We may change prices with at least 30 days’ notice, starting at your next renewal.

Using it lawfully

You are responsible for how your brokerage uses Kept in Touch, including:

  • Consent to contact. Text, call and email only people who have given the consent the law requires (including the TCPA, CAN-SPAM and state telemarketing and do-not-call rules), and honor every opt-out. The service adds opt-out handling and quiet hours, but the consent is yours to have.
  • Fair housing. Do not use the service to discriminate or to steer, describe or target anyone by a protected class.
  • Licensing and MLS rules. Follow your license law, your brokerage’s policies and your MLS’s data and display rules.
  • No misuse. No spam, unlawful content, attempts to break or overload the service, scraping, or reselling it without our agreement.

We may suspend texting or an account that is putting the service, carriers or other customers at risk, and will tell you why.

AI and documents

Nadia and other AI features draft messages, summaries and filled forms. They can be wrong. You review and approve what goes out, and you remain responsible for it. Offers & Contracts fills only the blanks of state-approved forms and never changes their printed text; it does not give legal advice, and you or your broker review every contract before it is signed or sent.

Your data

Your brokerage’s data stays yours. You give us permission to host and process it only to run the service for you, as the Privacy Policy describes. You can export it while the account is open and for 90 days after it closes. Feedback you send us we may use freely.

Other services

Some features rely on services you connect, such as your MLS, Google, Microsoft, Follow Up Boss or your phone carrier. Their terms apply to your use of them, and we are not responsible for their outages or changes.

Warranties and liability

We work to keep Kept in Touch available and accurate, but the service is provided “as is”. To the extent the law allows, we disclaim implied warranties, and neither side is liable for indirect, incidental or lost-profit damages. Our total liability for any claim is limited to the fees you paid us in the 12 months before it. You will defend us against claims arising from messages you send, data you upload or your breach of these terms.

Ending the agreement

You can close your account any time. We may end it for a serious breach of these terms that is not fixed within 10 days of notice, or immediately for unlawful use. The sections on data, liability and law survive.

Law and contact

Colorado law governs these terms, and disputes go to the state or federal courts in Larimer County, Colorado. We may update these terms; we will give notice of material changes at least 30 days ahead, and continuing to use the service afterward means you accept them. Questions: support@keptintouch.com.