Inbox holds every inbound text, email reply, call, Nadia hand-off, form and new lead, one thread per person. Anything new makes the thread unread for everyone who can see it. Claim a thread, assign it to someone, or mark it done; assigning a thread also assigns the person. Replies go out by text or email from the thread, and a reply from the person pauses their action plans.
Who sees which threads
Threads follow your brokerage’s lead visibility: an agent sees a thread when they can see that person. A thread from someone we don’t know yet belongs to the owners and its assignee, and to the shared pond unless agents only see their own leads. Owners set up separate inboxes, their phone numbers and who is on call under Settings, Inboxes & on call.
Texts
Texts from the inbox follow the same rules as every text: consent, quiet hours (8am to 9pm in your brokerage’s time zone) and STOP. See Who can get texts.