In the app, open Help & feedback from the menu under your name (or search for it with Ctrl+K). Nadia answers from your own account, like why a text didn’t send or when your MLS listings will show, and offers buttons for safe fixes. If she can’t fix it, press Send this to the team: the conversation and your account details go with it, so you don’t have to explain twice.
A person replies within one business day, and within two hours when it’s urgent (8am to 6pm Mountain, Monday to Friday). You get the reply by email and under Your requests in the same panel, where you can add to it any time. When it was a bug, you get another email once it’s fixed.
How fast we answer
Nadia answers right away, any time. A person replies within one business day, and within two hours for anything urgent (texts or calls not going out, the site down, a wrong charge, a contract deadline at risk), 8am to 6pm Mountain time. You can follow each request under Your requests in the same panel, and we email you when it’s fixed.