Before any text goes out from your brokerage’s number, US carriers require a registration of your business and how you text people (often called A2P 10DLC). Owners start it under Settings, Texting & calling. Once it’s approved, turn texting on there, and texts go out from your own number.
Open Texting & calling
Settings, then Texting & calling.
Fill in your business details
Use your brokerage’s legal name, address and website exactly as registered. Mismatches are the most common reason for a rejection.
Wait for approval
Carrier review usually takes days, sometimes a few weeks. The status shows on the same page.
Turn texting on
When it says approved, switch texting on.
Questions
It was rejected. What now?
Open Help & feedback and send it to us. We read the carrier’s reason, fix the details with you and resubmit.