Billing, usage and your account

How-tos

• Add money to the usage wallet, or get it backThe wallet pays your MLS feed fee at cost and anything past the allowance. Add $25, $50 or $100, set auto-reload, or refund to your card.How-to · Billing, usage and your account
• Get texting approved for your brokerageCarriers require every business that texts to register. How the registration works, how long it takes, and turning texting on.How-to · Billing, usage and your account

Questions

• How to get help, and how fast we answerAsk Nadia in the app for an instant answer about your own account, or send it to a person. What we promise on reply times.Question · Billing, usage and your account
• I can’t sign inReset your password, get a new invite, or sign in with a code.Question · Billing, usage and your account
• Phone alerts aren’t arrivingWhy lead alerts don’t show on your phone, and the fix for iPhone and Android.Question · Billing, usage and your account
• Plans and what they includeEvery plan includes Home Search, the CRM, Nadia, ListLogic and Offers & Contracts, with texts and minutes for each agent.Question · Billing, usage and your account
• Texts and minutes: your monthly allowanceEach agent brings texts, call minutes and Nadia phone minutes into one brokerage pool. What happens at 80%, 100% and past it.Question · Billing, usage and your account
• The free trial and your billHow long the trial is, when your card is charged, and what a paused site means.Question · Billing, usage and your account
• Turn on two-step sign-inAdd an authenticator app to your sign-in, or require it for everyone at the brokerage.Question · Billing, usage and your account

All help topics →

Still stuck? In the app, open Help & feedback from the menu under your name, and Nadia answers from your own account or sends it to a person. You can also email support@keptintouch.com. You get a reply within one business day, and within two hours for anything urgent (8am to 6pm Mountain). Is something down for everyone? See live status.