Demo

How-to

Add money to the usage wallet, or get it back

Updated November 3, 2026

The usage wallet is a prepaid balance that pays your MLS’s own feed fee at cost, anything past your monthly allowance if you chose to keep going, and on Tools only every text and Nadia message. Every charge is a line in the wallet. If it runs empty, texting and Nadia pause; your site, CRM and email alerts keep working.

  1. Open the wallet

    Settings, then Billing & products.

  2. Add money

    Add $25, $50 or $100. The card is saved for reloads.

  3. Turn on auto-reload

    Under Auto-reload, the saved card is charged when the balance drops under $10. Set a monthly limit if you like.

  4. Get it back

    Press Refund to my card to return the unused balance in one click. Payments older than about 180 days can’t go back to a card; we send those by check on request.

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Still stuck? In the app, open Help & feedback from the menu under your name, and Nadia answers from your own account or sends it to a person. You can also email support@keptintouch.com. You get a reply within one business day, and within two hours for anything urgent (8am to 6pm Mountain). Is something down for everyone? See live status.