Check these in order. 1. Texting isn’t on yet: your brokerage’s carrier registration must be approved and the owner must turn texting on. 2. The usage wallet is empty or texting is past the monthly allowance. 3. The person hasn’t agreed to texts. 4. It’s outside 8am to 9pm in your brokerage’s time zone, so the text is waiting for morning. 5. They replied STOP. Nadia can tell you which one it is: open Help & feedback and ask “why can’t I text this lead?”
Questions
Where do I see whether texting is on?
Owners: Settings, then Texting & calling, shows the number, the registration status and the switch.
A text says failed. What now?
Carriers sometimes reject a message. Check the number is a mobile, try again, and if it keeps failing send it to us from Help & feedback with the person’s name.