Your plan includes texts, call minutes and minutes of Nadia on the phone for each agent, plus some for the office line, all in one pool for the brokerage, so a quiet agent covers a busy one. The owner gets an email at 80% and at 100%. Past the pool, that kind of use pauses until the 1st, unless the owner turned on Keep going past the allowance, which pays the published rates from the usage wallet up to a monthly limit you set.
Questions
Where do I see how much is left?
Settings, then Billing & products shows this month’s use and what’s left.
Does Nadia’s writing count?
No. Nadia’s writing and call recordings are included without a count.